Order Processing from 25 Minutes to 3 Minutes
Incoming orders via email, fax and phone were manually re-typed into the production system. During peak periods production came to a halt while the office team processed admin. Errors led to wrong production orders and delivery delays.
The challenge
Incoming orders via email, fax and phone were manually re-typed into the production system. During peak periods production came to a halt while the office team processed admin. Errors led to wrong production orders and delivery delays.
Our approach
Automated order intake that reads email orders, extracts the relevant data and automatically enters it into the production planning system. Non-standard orders are flagged for human review.
The results
- Order processing time from 25 minutes to 3 minutes per order
- Production errors from incorrect input: −85%
- Office capacity freed up equivalent to 2 FTE
- Delivery accuracy 95% (was 71%)
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