From Paper Records to Digital Care
Client records were kept on paper and in loose Word files. Schedulers built rosters in Excel and shared them via WhatsApp. Monthly invoicing to health funds took 4 full working days and frequently contained errors.
The challenge
Client records were kept on paper and in loose Word files. Schedulers built rosters in Excel and shared them via WhatsApp. Monthly invoicing to health funds took 4 full working days and frequently contained errors.
Our approach
Full digital transformation: implementation of a digital care record, electronic scheduling system with automatic health fund validation and an integrated reporting environment for management and staff.
The results
- Admin time per caregiver reduced by 3.5 hours per day
- Invoicing process from 4 working days to 4 hours
- Scheduling errors reduced by 78%
- €104,000 saved in administrative costs per year
“Our caregivers can finally focus on care instead of paperwork. The administrative burden was a major source of frustration — and it has largely disappeared.”
V.D.
Director — Home care organisation, 75 employees
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